We accept all major credit and debit cards, Paypal, Apple pay, Bitcoin, Litecoin and Ether. In addition to these methods we also offer payment plans through Partial.ly. If you want to use a payment plan in combination with a discount code, email us at email@example.com as this has to be done manually by us.
All Karu Atelier products are made to order as part of our sustainability efforts. All products have 4 different colour choices, check out our product pages to see which colors we have available. Please allow 5 business days* for production time. Note that this might be more for larger items such as the Ilmarinen Briefcase and large travel bag.* When you place an order during a sale, the production time might increase slightly due to increased demand. We are just a team of 2 people making all of our leather goods and our sales tend to be very popular. But rest assured: we are working as fast as we can to get everything done.
Since all our products are made to order, if there are changes or additions you would like in the design, this is always possible. If you would like to request a custom product or colour outside of our standard collections, please contact us or message us via the Karu Atelier Facebook page. We will work together with you to create the perfect item. Additional charges may apply for custom colors, larger customisation, and entire custom products. For custom product requests, please allow 3 to 4 weeks production time.
Returns and Exchanges
All standard products may be exchanged for another product, store credit, or refund if notified about the problem within 14 days of arrival of the product, for example if you have changed your mind about the colour or model. Custom/Bespoke designs cannot be exchanged. Postage for exchanges is paid by the customer exchanges with improper postage or postage not paid will not be accepted by us.
Returns of faulty or incorrect products:
If on arrival the product is damaged, faulty or not the product you ordered, notify us immediately. You may return it within 14 days of receiving it for an exchange or refund. In this situation, postage will be paid by us.
*Discounted products can only be returned or exchanged if the item was received faulty.
|Destination||Estimated Shipping Time|
|Spain||1-3 working days|
|Finland||5-10 working days|
|Europe||5-10 working days|
|Worldwide||8-12 working days|
*All times are estimations only.
|European Union||All orders||FREE|
|Rest of the world||Below €180||€24|
Products are shipped with tracking. The tracking number will be provided to you, so you can follow your item when sent, at all times. You might need to sign for the package when it arrives.
At Karu Atelier we believe, that if you treat it right, a quality leather item should last a life-time. We repair the stitching and hardware on your product free of charge This excludes staining and tearing of the leather due to misuse. Read more about this on our Lifelong warranty page.