Information


Payment Methods

We accept all major credit and debit cards, Paypal, Apple pay, Bitcoin, Litecoin and Ether. In addition to these methods we also offer payment plans through Partial.ly. If you want to use a payment plan in combination with a discount code, email us at info@karuofficial.com as this has to be done manually by us.

Production Times

All Karu Atelier products are made to order as part of our sustainability efforts. All products have 4 different colour choices, check out our product pages to see which colors we have available. Please allow 5 business days* for production time. Note that this might be more for larger items such as the Ilmarinen Briefcase and large travel bag.

* When you place an order during a sale, the production time might increase slightly due to increased demand. We are just a team of 2 people making all of our leather goods and our sales tend to be very popular. But rest assured: we are working as fast as we can to get everything done.

Since all our products are made to order, if there are changes or additions you would like in the design, this is always possible. If you would like to request a custom product or colour outside of our standard collections, please contact us or message us via the Karu Atelier Facebook page. We will work together with you to create the perfect item. Additional charges may apply for custom colors, larger customisation, and entire custom products. For custom product requests, please allow 3 to 4 weeks production time.  

Returns and Exchanges

Exchanges:
All standard products may be exchanged for another product, store credit, or refund if notified about the problem within 14 days of arrival of the product, for example if you have changed your mind about the colour or model. Custom/Bespoke designs cannot be exchanged. Postage for exchanges is paid by the customer exchanges with improper postage or postage not paid will not be accepted by us

Returns of faulty or incorrect products:
If on arrival the product is damaged, faulty or not the product you ordered, notify us immediately. You may return it within 14 days of receiving it for an exchange or refund. In this situation, postage will be paid by us.

*Discounted products can only be returned or exchanged if the item was received faulty.

Shipping Times

 Destination Estimated Shipping Time
Spain 1-3 working days
Finland 5-10 working days
Europe 5-10 working days
Worldwide 8-12 working days

*All times are estimations only.

Shipping Rates

Destination Order value Price
European Union All orders FREE
Rest of the world Below €180 €24
Over €180 €10
Over €400 FREE 


Products are shipped with tracking. The tracking number will be provided to you, so you can follow your item when sent, at all times. You might need to sign for the package when it arrives. 

Repairs

At Karu Atelier we believe, that if you treat it right, a quality leather item should last a life-time. We repair the stitching and hardware on your product free of charge  This excludes staining and tearing of the leather due to misuse. Read more about this on our Lifelong warranty page.

Product disclaimer

As leather is a natural resource, each hide will be slightly different and unique. The leather has undergone an entire other journey before it became your bag. Small scars, scratches and color differences may appear. This adds to the ‘Karu’ character of the products, and makes each item unique. As everyone’s screen is also different, products might appear slightly different on photos than their actual color.