We accept all major credit and debit cards, Paypal, Apple pay, Bitcoin, Litecoin and Ether. In addition to these methods we also offer payment plans through Partial.ly. If you want to use a payment plan in combination with a discount code, email us at firstname.lastname@example.org as this has to be done manually by us.
All Karu Atelier products are made to order as part of our sustainability efforts. All products have 4 different color choices, check out our product pages to see which colors we have available. Please allow 2, 5 or 10 business days* for production time. Each product page states how many days it will take for the product to be made. If you order multiple products, the production time will be that of the product that takes longest to make.* When you place an order during a sale, the production time might increase slightly due to increased demand. We are just a team of 2 people making all of our leather goods and our sales tend to be very popular. But rest assured: we are working as fast as we can to get everything done.
Since all our products are made to order, if there are changes or additions you would like in the design, this is always possible. If you would like to request a custom product or color outside of our standard collections, please contact us or message us via the Karu Atelier Facebook page. We will work together with you to create the perfect item. Additional charges may apply for custom colors, larger customization, and entire custom products. For custom product requests, please allow 2 to 4 weeks production time (accurate time estimate will be discussed).
Returns and Exchanges
All standard products may be exchanged for another product or store credit, if we are notified about this within 14 days of arrival. It is important that the item remains unused, still has the original hang tags attached, and is shipped back in its original packaging. Postage is paid by us.
NOTE: Discounted products can only be returned or exchanged if the item was received faulty. Customized or bespoke items cannot be exchanged or returned.
Free Returns of faulty or incorrect products:
If on arrival the product is damaged, faulty or not the product you ordered, notify us immediately. You can return it within 14 days of receiving it for an exchange or refund. Postage is paid by us.
Lifelong repair warranty
At Karu Atelier we believe, that if you treat it right, a quality leather item should last a life-time. We repair the stitching and hardware on your product free of charge. Read more about this on our Lifelong warranty page.
|Destination||Estimated Shipping Time|
|Spain||1-3 working days|
|Finland||5-10 working days|
|Europe||5-10 working days|
|Worldwide||8-12 working days|
*All times are estimations only.
|European Union||All orders||FREE|
|Rest of the world||Below €200||€10|
Products are shipped with tracking. The tracking number will be provided to you, so you can follow your item when sent, at all times. You might need to sign for the package when it arrives.
We ship to the following countries (and more)
Email us at email@example.com to inquire about shipping to other countries.
Calle de Tirant lo Blanc 15/7
46013 Valencia, Spain